Pre-Service
1. 24 hours onlinne consult and service
2. Introduce the details of products to the customers, answer the question raised by customer at firstly;
3. Providing the operation , installation and working video for customers.
4. Providing the different solutions for choice according to the needs and requirements of customers;
Sale Service
1. Ensure new product with high quality before delivery;
2. Packing according to the export requirements and shiping carefully;
3. Provide full set of documents as customer’s requirements.
4. Providing one year sparing parts for you for free.
5. Delivery on time
After-sale Service
1. Help to install and debug the equipment, Our technicians could be dispatched for
overseas service.
2. Provide 24 hours techincal support by e-mail or phone;
3. Abundant spare parts in stock are available to provide.
4. Help customers slove any other questions about products or other aspect;
5. Your workers could get trained both in our factory and yours.
Service Commitment
1. We will provide 18 months warrantee to make sure your machine runs consistently. We always keep certain inventory level of spare parts, which means the replacements can be shipped to you right away.
2. Consultant services for whole machine life, 24 hours technical support by email and telephone.
3. Send technicians to the jobsite for guiding the installation and adjustment, training operators and finishing the check and accept together with you.
Strict Quality Control of Production
a) Raw material control
At our loacl area, there are many raw material manufacturers and we keep good relationship with them, we have large and stable purchase quantity from them and they guarantee to supply stable quality material to us. They arranged a person who only responsible for our material's production and delivery to make sure safe quality.
b）We have dedicated quality control personnel (Four supervisors will check to make sure products meet quality)
c) Euipping with testing equipment like testing tables,6920 gear testing centre,X ray detecting machine, high speed dynamic balancing machine, ultrasonic flaw detection machines,etc,we are equipped with complete testing,inspection ,analysis control system,advanced testing machines and simulative working condition test table and automatic control testing system,which guarantees our new product research,processing validation and quality.
Quality complains
If any customers make quality complains, we will forwarder it to our service team. They will report directly to our factory manager.Usually we will hold a meeting with production, purchasing and packaging departments in 24 hours, and will response in 48 hours with feedback and solution.
For more detailed information on our shrink films, please do not hesitate to contact us! We welcome your inquiries to our email: sunny@fivemen.net , and look forward to working with you.
Our quality policy: quality first, technology first, integrity management, customer satisfaction
Our business strategy: Rather than go slow, go well
Core concept: People-oriented, continuous innovation
Passion: Rich spirit of our brand, the team vibrant, solid foundation, industry prospects, clear goal programming, our passion from the more self-confidence.
Team: Immersed in practice for many years, international domestic and international industry and professional skills and professional qualities, professionalism and strong and vibrant.
Ability: Test the ability of the first step is thinking, and the capacity of the second step of the test is to operate, the third step is the result, let us step-by-step inspection confirms.
Vision: The leading brands in the industry is one of our process is our goal to become the brand by employees, partners, consumers, respect and love.
Mind: We value return to the staff, we also attach importance to the interests of the partners, we always pay attention to the interests of consumers, we care more about useful contribution to the social, environmental.
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